The Crucial Role of Curiosity in Driving Innovation
junio 20, 2024
Redefining Leadership: Human-Centered Creativity and Innovation at Harvard RCC
agosto 27, 2025
When costs surge or supply tightens, it’s tempting to default to price. History shows a better pattern: constraints force clarity. They sharpen choices about who you serve, what benefit you deliver, and how you create value when the old model stops working. In turbulent times, winners don’t just reprice; they reinvent the proposition to rebuild penetration.
Chocolate, soldiers, and scarcity: the prelude to an icon
Before “innovation born of constraint” became a slogan, chocolate had proven its strategic value. In World War II, the U.S. Army commissioned heat‑resistant chocolate rations because chocolate was dense in calories, portable, and energizing. Hershey produced billions of bars for troops; chocolate wasn’t a treat, it was logistics.
After the war, cocoa was scarce and expensive across Europe. In Italy’s Piedmont, Pietro Ferrero leaned into what was abundant—hazelnuts—blending them with limited cocoa to deliver a familiar “chocolatey” pleasure in a new format. The product evolved from Giandujot (1946) to Supercrema (1951) and, finally, Nutella (1964). A supply shock didn’t end indulgence; it reframed it—and created one of the world’s most enduring brands.
Today’s cocoa shock — and why units lag
Fast‑forward. Cocoa prices surged through 2024–2025 on repeated West African supply shortfalls. Chocolate makers moved on price to protect margins. Hershey announced further hikes; Mondelēz raised prices and flagged cocoa inflation in its outlook. Pricing protects value, but it can suppress unit momentum if nothing else changes.
The remix that stretches cocoa: “Dubai chocolate”
One pragmatic response is to stretch the constrained input while adding new value. The emerging “Dubai chocolate” wave—pistachio‑chocolate blends popularized in Gulf markets—delivers novelty, premium texture, and a distinctive flavor story while reducing cocoa intensity per serving. It’s indulgence on new terms, and it gives consumers a reason to try again.
A pragmatic playbook to build volume and penetration
1. Design for penetration (recruitment first)
Treat the cost spike as a segmentation moment and engineer a winning formula with less cocoa that still delivers a full “chocolate moment.” Build a value architecture around formats that feel just as satisfying as pure chocolate—for example, pralines and wafers that use thin shells or coatings; nut‑forward inclusions (pistachio, hazelnut, almond) that add creaminess, crunch, and aroma; or dessert bars and spreads that balance cocoa with dairy, coffee, or spice notes. The goal isn’t to compromise; it’s to match or exceed the sensory pay‑off while easing cocoa dependence and reopening the category to buyers priced out by recent hikes.
2. Make portfolio choices, not just extensions
Clarify the role of cocoa‑intense vs. cocoa‑light propositions and fund where the remix naturally wins (gifting, cafés/bakeries, seasonal drops, DTC). Crucially, consider brand architecture: Nutella launched as a new brand, not a line extension, which unlocked distinct positioning, routes to market, and usage occasions. Many “Dubai chocolate” followers are staying in extension mode; that may cap the idea’s potential. If the platform is strategic, give it the independence (name, assets, channels) to recruit incremental buyers at scale.
3. Institutionalize experimentation
Move fast with bounded risk—limited releases, retailer exclusives, and digital pre‑orders—to read heat on price, repeat intent, and new‑buyer mix before scaling. Pair this with neuroscience testing to de‑risk creative and sensory decisions: use validated methods that gauge non‑conscious response (attention, approach/avoid, long‑term memory encoding) so you choose the formula, pack, and story that truly land. Tie every sprint to penetration KPIs (new buyers, re‑trial at 60–90 days), not just revenue.
Creating the innovation capabilities: Mindset & Discipline
To make this playbook stick, teams need two enabling capabilities: a shared innovation mindset and a repeatable discipline. Programs such as TicTacToe Innovation’s signature workshops help on both fronts. The Mindset (A.S.K) workshop rewires everyday behaviors that fuel creativity—curiosity, deeper observation of the human behind the consumer, and experimenting to learn—while the Discipline (INDI) workshop codifies the critical questions and workflows that take ideas from opportunity to in‑market launch. Together—with assessments, action plans, and behavior tracking—these workshops accelerate the shift from insight to tested propositions and scalable wins.
The bigger takeaway
Constraints don’t just test brands; they clarify them. Cocoa inflation is one kind of constraint. Others—regulatory shifts, channel upheaval, supply shocks, or consumer frugality—can be just as catalytic. Around the world, especially in resource‑constrained settings across Latin America, teams learn to connect the dots creatively: doing more with less, re‑using assets, and turning scarcity into distinctiveness. That’s the essence of frugal innovation—seeing limits as a design brief, not a dead end. If growth has become “price‑led but volume‑stuck,” use the pressure as a spur: design for penetration, make bold portfolio calls (including when a new brand is warranted), and experiment your way to scale with rigorous in‑market and neuroscience reads. Handled well, constraints aren’t barriers to growth; they are often the spark.
